Free Shipping on Orders Over $50 Lifetime Warranty on All Products Designed in the USA Free Shipping on Orders Over $50 Lifetime Warranty on All Products Designed in the USA Free Shipping on Orders Over $50 Lifetime Warranty on All Products Designed in the USA Free Shipping on Orders Over $50 Lifetime Warranty on All Products Designed in the USA Free Shipping on Orders Over $50 Lifetime Warranty on All Products Designed in the USA Free Shipping on Orders Over $50 Lifetime Warranty on All Products Designed in the USA

Shipping policy

Last updated: March 2026

At Lockster, we want to get your order to you as quickly and reliably as possible. Below you'll find everything you need to know about our shipping process.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

During high-volume periods (sales, product launches, holidays), processing times may be slightly extended. We'll always keep you informed via email.

Domestic Shipping (United States)

Shipping Method Estimated Delivery Cost
Standard Shipping (USPS) 5–10 business days Varies at checkout
Expedited Shipping 3–5 business days Varies at checkout
Priority / Express 1–3 business days Varies at checkout

Delivery times are estimates provided by the carrier and are not guaranteed by Lockster. Actual delivery may vary based on location and carrier conditions.

International Shipping

We ship internationally to select countries. International orders are subject to:

  • Customs duties, import taxes, and fees, which are the responsibility of the customer
  • Longer delivery times (typically 10–25 business days depending on the destination)
  • Potential customs delays beyond our control

Important: Lockster does not cover international shipping fees for returns, replacements, exchanges, or refunds under any circumstances. International customers are fully responsible for all shipping costs.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. You can track your order at any time using the carrier's tracking page or through your Lockster account.

If your tracking information hasn't updated within 5 business days, please contact us and we'll investigate.

Lost, Stolen, or Damaged Packages

Lockster is not responsible for packages that are lost, stolen, or damaged after delivery confirmation by the carrier. If your package is missing:

  • Check with neighbors and your local post office
  • Open a ticket with USPS at USPS Missing Mail
  • Provide us with the USPS confirmation to request a replacement

If you did not purchase insured shipping or the warranty, you must resolve delivery issues directly with USPS.

Incorrect Address

Lockster is not responsible for orders shipped to incorrect addresses provided by the customer. Please double-check your shipping information before completing your order. We cannot issue refunds for orders already shipped to an incorrect address.

Order Changes and Cancellations

You may request to change or cancel your order within 5 hours of placing it. After that window, or once the order has shipped, changes and cancellations are no longer possible. You will need to wait for delivery and then initiate a return request per our Refund Policy.

Contact Us

If you have questions about shipping, contact us at:

Email: support@lockster.us
Website: lockster.us
Support Hours: Mon–Sat, 8:00 AM – 6:00 PM (EST)
Address: 6020 NW 84TH AVE, Miami, FL, 33166